Return & Refund Policy

At Royal Theory Co., we take pride in providing high-quality luxury hair. Due to the nature of our products, all sales are handled with care and transparency.

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👑 ALL SALES POLICY

All items are final sale unless the order arrives damaged or incorrect.

We do not accept returns or exchanges on:

Worn, installed, or altered units

Lace that has been cut or customized

Bundles that have been opened or tampered with

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📦 DAMAGED OR WRONG ORDER

If you receive the wrong item or your order arrives damaged, you must contact us within 24 hours of delivery.

Please include:

Clear photos/videos of the item

Your order number

Once reviewed, we will offer a replacement or store credit if approved.

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🚚 SHIPPING & DELIVERY

We are not responsible for:

Lost or stolen packages once marked delivered

Delays caused by shipping carriers

Please ensure your shipping information is correct before placing your order.

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💳 REFUNDS

Refunds are only issued if:

The item is out of stock after purchase

Your order cannot be fulfilled

Approved refunds will be processed back to your original payment method.

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👑 CUSTOM & PREORDERS

All custom units and preorder items are non-refundable and non-exchangeable.

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💌 CONTACT US

For any concerns, please contact us at:

📧 Email to: royaltheoryco@gmail.com

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👑 ROYAL REMINDER

Hair Fit for Royalty 💕

Please handle your unit with care to maintain its quality and longevity.